Collection: Frequently Asked Questions

Collapsible content

What materials do you use for 3D printing?

We primarily use high-quality PLA filament, with special options like metallic and glitter-infused filaments, as well as different effect plates for custom designs.

How long does it take to process and ship an order?

Since all orders are created to demand, the time it takes to ship your order will vary based on current order volume. We'll let everyone know if there are any significant delays. Orders are printed in the order we receive them.

What is the return policy?

We accept returns for damaged or defective items within 7 days of receipt. Customized items are non-refundable unless there is an issue with quality.

How do I care for my 3D printed products?

To keep your 3D printed items in top condition, avoid exposing them to direct sunlight or extreme heat. Dust with a soft cloth, and if needed, use mild soap and water for cleaning. If your product has a special finish on it and the finish has dulled due to surface dirt and grime, you can rub it with a microfiber cloth to restore it to its original glory.

What is a print finish, and how do I add one to my order?

Finishes add a unique design texture to the bottom of your 3D printed model. Options include Carbon Fiber, Diamonds, Galaxy, and Starry. You can choose this option when customizing your order for an additional fee. Not all items are eligible for finishes, please check individual product pages to see what is available.

Is your packaging eco friendly?

Yes! We are committed to sustainability. We use recycled paper for filler material, and whenever possible, we reuse other packaging to minimize waste and reduce our environmental impact.